CM
Cassandra M

1 reviews | Active since Dec 2011

07 Nov 2015, 15:02

Terrible pathetic service

Good day <br> <br> To whom it may concern.<br> <br> I have just ported from MTN to cell c but have had a terrible service for the few days I have been with Cellc . <br> <br> I was not getting calls in from landlines and reported it (called in ) all I was told was to dail certain nrs that would have helped but it didn't ! <br> <br> I then went in to Cellc in Southgate where they called in n told me to wait 3 hours then the problem should be sorted .<br> <br> Then called in the next day again just to find out that nothing was loged the 1st and second time I enquired assistance.<br> <br> They then logged the problem and told me to wait 24 hours which was Thursday the day the loged . <br> <br> It is Saturday today and still nothing is resolved . I called in again and was informed that I must wait 34 working hours .<br> <br> I am very dissipointed and disgusted at the way they treat their clients .<br> <br> Something must be done . <br> Cassandra williams ***

0
Replies (1)
Cell C
Cell C's reply09 Nov 2015, 07:09
Official
Hello the will,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN