TERRIBLE NETWORK PROVIDER SO HARD TO CANCEL

Cell C is a terrible network provider.

I have a contract phone and on the 29 March 2020 was the last month and i was told i need to call one month before (29 February 2020) to cancel the contract. I called 29 February and I was told that the cancellation department is called on weekends.

So I called 2 March 2020 to cancel my contract. I was told the contact will be cancelled 2 April 2020. I told them they since it is in the process of being cancelled I must not be loaded airtime on the 1 April 2020 because I do not need it and I do not want to be charged in April as March 2020 is the last month.

I was loaded with Airtime 1 April 2020 which I do not need!! I received my statement which states I must buy which I do not understand why since the contract is cancelled. I have called Cell C everyday to query and reverse airtime and not be charged !! The Customer Care service is horrible and unproffessional. They never follow up. Cases have been logged and no feedback. I have had to call and follow up myself. I was told that I will be credited in May 2020 which is ******* as I do not need this airtime my contract is cancelled. Cell C is useless this is why I have moved contracts. I will never recommend cellc. It is so difficult to cancel a contract. I do not want to be charged this month as I have not used the airtime!!!!!

I am very frustrated !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!