SM
Sabelo M
1 reviews | Active since Nov 2017
16 Nov 2017, 13:45
Terrible Network Coverage
I reported the network problem on the 3rd of September 2017, Ref.: SD 650 625. After numerous follow-up calls they sent a 'technician' and he confirmed that there was a problem with the network and he said there would be some work to be done on the towers. Even today this have not been resolved and I would like to cancel this contract because it is never available to me when I am home.
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Replies (3)
Cell C's replyOfficial
16 Nov 2017, 15:24Good afternoon Sabelo
The matter has been referred to the relevant department for assistance. Expect communication.
Regards
Cell C | MM
Best regards,
Cell C's reply16 Nov 2017, 15:24
Official
Good afternoon Sabelo
The matter has been referred to the relevant department for assistance. Expect communication.
Regards
Cell C | MM
Best regards,
Cell C's replyOfficial
20 Nov 2017, 08:42As per communication, Theodorah will follow up on this matter and provide feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply20 Nov 2017, 08:42
Official
As per communication, Theodorah will follow up on this matter and provide feedback.
Regards
Cell C | PN
Best regards,
SM
Sabelo M's updateReviewer Update
23 Nov 2017, 20:56Today I received a call from customer care. Two key points discussed were that: (1) Cellc acknowledges that there is a general network coverage problem (system is overloaded), and (2) Cell c is in the process of constructing/buying a new network tower and Cell c couldn't commit on completion date of the tower which is aimed at improving the network quality in my area. I was advised that I should take my devices to any Cell c Shop for cancelling the contract at no cost since the problem is not with me but with cellc poor service. I went to Cellc Montclair and the guys in the shop gave me a very hard time - hard to explain the same story a thousand times.
Cell c is victimizing me, they cant give me the service and they want me to pay a settlement fee for cancelling the contract. They failed to sort this problem in 3 months, i dont expect them to install and commission the tower in 24 months due to their poor service.
I want to cancel this contract at no fee.
SM
Sabelo M's update23 Nov 2017, 20:56
Reviewer Update
Today I received a call from customer care. Two key points discussed were that: (1) Cellc acknowledges that there is a general network coverage problem (system is overloaded), and (2) Cell c is in the process of constructing/buying a new network tower and Cell c couldn't commit on completion date of the tower which is aimed at improving the network quality in my area. I was advised that I should take my devices to any Cell c Shop for cancelling the contract at no cost since the problem is not with me but with cellc poor service. I went to Cellc Montclair and the guys in the shop gave me a very hard time - hard to explain the same story a thousand times.
Cell c is victimizing me, they cant give me the service and they want me to pay a settlement fee for cancelling the contract. They failed to sort this problem in 3 months, i dont expect them to install and commission the tower in 24 months due to their poor service.
I want to cancel this contract at no fee.