Terrible lousy service & incompetence

Dear Douglas Craigie Stevenson

Case ref ********** 060, I do not know if you know how the consultants and team leaders of the call center run the company, but I think you should. I'm tired of being sent from pillar to post when my problem is not a train smash. The below dates and names are of people that I spoke to and I still haven't received feedback. My problem is, I'm struggling with network whenever I'm at my house. Please note that I've never had this problem before till from the 19th of April 2019 (this will be my 3rd year since I've ported to cell c). Truth is I never wanted to renew my contract in the first place, not because I wasn't happy with the service, but because I know how much of a struggle (more of a headache) it can be when one no longer wants the contract because of bad service, like the one I'm currently faced it.

I called on the 26th of April and no one was of help. Whenever I'd ask to speak to a manager, I would get a lousy excuse like they are in a meeting (I'm not sure if there isn't and second in commands when team leaders are not there).

The last conversation I had was with Nandi, whom advised that Bongimpilo would call me back after 30 minutes (it's over a week now).

Since I always get advised that all calls are recorded, I hope I won't have to go into detail of what my problem is. If this problem can not be resolved within 48 hours (2 days) can this contract PLEASE be canceled because I'm sure none of the employees would ever want to pay for a service that does not work. Last when I spoke to Nonkululeko, she advised me that I would be called back in 48 hours and I was only called 72 hours later. Worse the person did not even apologize for only getting back to me in 4 instead of 2 days. What's more irritating is that my problem was still not resolved, till today!

NB- I'm currently studying online and I'm over a month behind with my school work! I've never paid my account late nor defaulted, I fail to understand why I'm being disrespected like this. Yes I feel disrespected by the company. You probably don't deal with such, but honestly I'm tired of the consultants incompetencies.

********** 555 26/04/2019

Phila Thomas Lerato Lebo Bongiwe Thobeka

29/04/2019 Nonkululelo

Sidwel called on the 06/05/2019

Sanele 20/05/2 ********** 900060

Nandi Bongimpilo - TL.

Kind regards Dimpho Malebo