1 reviews | Active since Jun 2016

24 Nov 2017, 07:21

Terrible Lack of Customer Services...AGAIN!!!

I don't know what to complain about first... Me being being ********** for my airtime twice in a row or the lack of care and customer service from your call center!. I called in your call center this morning roughly around 5:32Am. I went through to a Guy by the name of Collin. He gave terrible service at its best!. He argued with me! , spoke over me! Gave me no respect as a customer and gave such a terrible light of cell c and their company!. That's not the type of service or lack of service that I expect to receive at all!. Because this is prepaid doesn't mean we should be treated anyhow!. Furthermore I have a contract with cell c and with the lack of service received I plan to cancel the contract and go to another provider!. Look at my records, I spend on my prepaid monthly more then others do on their contracts!. I expect feedback for this matter ASAP and I expect something to be done!. The other reason that I'm upset is because I loaded R12 airtime, made a call to a cell c number for about 6 min. Thereafter I tried logging into facebook with the Opera mini browser and went to fb. There wasn't any connection. I checked my balance and then I saw that my airtime along with my bonus airtime has disappeared... All within a few minutes. Then I decided to Load R30 airtime, load a Whatsapp bundle just for safety and to be extra safe I loaded a daily data bundle. Put the data connection on thereafter and logged in to the Opera mini browser again, went to fb. Literally saw four post and then it stopped loading!. Thereafter I tried to go back to whatsapp to try and boost it's signal as that helps. Went back to facebook and it's still not loading. Checked my balance and everything was gone!. The airtime and the data!. Up until now I haven't received a message saying that the data bundle is expired!. Yes I had only those two apps opened and my other apps have background data disabled!. So with that being said you are more than welcome to see how often I buy bundles daily!. I know very well how long it lasts me on average depending on what I'm using it for!. Please get someone to sort this out as I want to be credited and compensated for this matter!. If I get no joy I will port my prepaid number to another provider, cancel my contract with you'll and I will definitely go to the CREDIT OMBUDSMAN!. IF THEY OPEN AN INVESTIGATION IM SURE IM NOT THE ONLY ONE THAT THIS IS HAPPENING TO!. YOU'LL KNOW WHAT HAPPENS NEXT!!!. CALL ME AND SORT THIS OUT!!!!!. Upon writing this another data bundle has expired and my airtime gone again!. I promise if this isn't sorted out today I'm leaving cell c today!.

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Replies (1)
Cell C
Cell C's reply24 Nov 2017, 08:02
Official

Good morning Edward

We apologize for the manner in which the consultant handled your matter. This is not the norm or standard of service we want for our customers.

We will get one of our data specialists to look into this matter and assist, a data validation report will be done which will indicate how your data was used.

Do expect communication.

Regards

Cell C | PN