Terrible Experience with Cell C - Incompetence and Lack of Compassion

I am deeply frustrated with Cell C and the appalling service I’ve received, especially during an already difficult time in my life. Over a year ago, I lost my SIM card after being a victim of theft. The trauma from the incident was overwhelming, and I needed time to recover. After months of dealing with the emotional toll, I went to Cell C at Gateway to request a simple SIM swap, hoping to restore my number that I had been using for over 7 years.

To my shock, they made the process incredibly difficult and painful. They insisted that I remember five numbers I had recently called in order to prove my identity. Unfortunately, due to the stress of the situation and the trauma from the theft, I could not recall all the numbers they asked for. As a result, they refused to give me back my number, which was utterly disappointing.

They then told me I would need to spend R500 to buy data in order to complete the process. At the time, I didn’t have that kind of money available, especially with everything I had been going through. It felt like they were taking advantage of me during a vulnerable moment. It’s now been more than a year, and despite me checking regularly, no one seems to be using my old number. Yet, Cell C continues to refuse to return it to me.

I’ve been using that number for over 7 years, and I never imagined that Cell C would treat me this way, showing no empathy or willingness to resolve the situation. It’s frustrating and upsetting to know that I’m being denied access to a number that’s been a part of my life for so long.

Cell C has been nothing but a disappointment, and I would strongly advise anyone considering their services to think twice. The lack of professionalism, compassion, and customer service is unacceptable. They’ve completely failed me, and I’m still left without my number.