Terrible experience with Cell C
It's been almost a year that I have been waiting for a router to be replaced by cell C. I have followed up COUNTLESS times and keep being told that the router was approved for CPA and a new one will be sent to me... Still to this day I have not received it... I currently have a data contract with Cell C which includes this router.. Whenever I try to cancel the contract, I am told that I need to pay for the amount owing on the router... How do I pay for something that is sitting with cell C?
This has been an overall frustrating and upsetting experience. I am appalled by the terrible service I have received from cell C and will most certainly never recommend them to anyone.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
13 Jan 2021, 12:38Good day Margot
We will be in touch with you shortly to assist. Please accept our sincerest apologies.
^NT
We will be in touch with you shortly to assist. Please accept our sincerest apologies.
^NT
Best regards,
Cell C's reply13 Jan 2021, 12:38
Official
Good day Margot
We will be in touch with you shortly to assist. Please accept our sincerest apologies.
^NT
We will be in touch with you shortly to assist. Please accept our sincerest apologies.
^NT
Best regards,
's updateReviewer Update
13 Jan 2021, 12:48Famous last words... I've received so many "we'll be in contact with you" messages from your SM team... I'm yet to be contacted... Cell C is full of empty promises. Pathetic
's update13 Jan 2021, 12:48
Reviewer Update
Famous last words... I've received so many "we'll be in contact with you" messages from your SM team... I'm yet to be contacted... Cell C is full of empty promises. Pathetic
's updateReviewer Update
02 Feb 2021, 13:57still awaiting feedback regarding the delivery of my router????
's update02 Feb 2021, 13:57
Reviewer Update
still awaiting feedback regarding the delivery of my router????
Cell C's replyOfficial
02 Feb 2021, 16:04Good day Margot Abrahams-Crawford
Thank you fro contacting Cell C.
Our team will have this matter followed up and revert back.
Regards
^MP
Thank you fro contacting Cell C.
Our team will have this matter followed up and revert back.
Regards
^MP
Best regards,
Cell C's reply02 Feb 2021, 16:04
Official
Good day Margot Abrahams-Crawford
Thank you fro contacting Cell C.
Our team will have this matter followed up and revert back.
Regards
^MP
Thank you fro contacting Cell C.
Our team will have this matter followed up and revert back.
Regards
^MP
Best regards,
's updateReviewer Update
04 Feb 2021, 09:37so how long does it actually take to have a matter followed up on?
when it comes to applying for a contract then that is seen to within hours, but when it actually comes to assisting your clients, suddenly the same urgency is not app****?
when it comes to applying for a contract then that is seen to within hours, but when it actually comes to assisting your clients, suddenly the same urgency is not app****?
's update04 Feb 2021, 09:37
Reviewer Update
so how long does it actually take to have a matter followed up on?
when it comes to applying for a contract then that is seen to within hours, but when it actually comes to assisting your clients, suddenly the same urgency is not app****?
when it comes to applying for a contract then that is seen to within hours, but when it actually comes to assisting your clients, suddenly the same urgency is not app****?
's updateReviewer Update
15 Apr 2021, 09:47please note that I will be laying a complaint with the Ombudsman as I had no resolution from Cell C for over a year. Instead I have been fed lies and empty promises, like the ones on this thread.
's update15 Apr 2021, 09:47
Reviewer Update
please note that I will be laying a complaint with the Ombudsman as I had no resolution from Cell C for over a year. Instead I have been fed lies and empty promises, like the ones on this thread.