terrible experience ever

<p>I have been having terrible service from cellc call centres, however this is my story...</p> <p>I did a premature upgrade, as i was told by the call centre agent i need to pay the outstanding amount of R633 to be able to do the pre-mature upgrade. I made this payment of R640 on29/04/2017 into cell c account a day before my debit order goes off, not knowing that it can only be done over the phone and not at a store. I really did not know that it is going to be such a hassle... only after a week of struggling and complaining they eventually fixed the problem and i could do my upgrade at a store with a phone i dont really want!!! Now i have a bigger problem the amount of R 640 i paid into cell c account for the pre-mature upgrade cell c system took that as a payment and not as a upgrade fee(pre-mature) and only debited my bank account the difference of my current cell c statement prior which i was not aware of. I understand that it is money owed to them but the way it was handled was incorrect. The following month Cell c debited my bank account to the value of R1309 which does not correspond according to my cell c statement. My Cell c statement showed R676 but they debited my bank account R1309. I was then FURIOUS... I then called the call centre and queried it, they then told me its because there was an adjustment made on my account. I Then reversed the full amount of R1309 back into my bank account and only paid them the R676... AND CELL C DISCONECTED ALL THREE MY LINES BECAUSE OF ARREAS. I then told them that that i can only pay the outstanding amount the following month only if it reflects on my cell c statement. I now received my new statement and yet it still not showing. I called the call centre customer service department and asked about this and yet they are still wanting to debit my bank account with and ******* amount. An amount that is not reflecting on my cell c statement. I called the call centre once agen to ask why it is not showing on my cell c statement.... she said she is going to call me back in a hour and im still waiting.</p> <p> </p> <p>CELL C IS PATHETIC WITH THEIR AFTER SERVICE. WHAT DO I GET IN RETURN... ******* AND FORCED TO PAY **** FOR 24MONTHS. WHAT CAN I DO TO TAKE MATTERS FURTHER REGARDING THIS ISSUE</p> <p> </p> <p>VERY UNHAPPY CUSTOMER</p> <p>SHAHEEM</p> <p> ********** 986 OR ********** 943</p>