Terrible experience

To whom this may concern

We are in need of serious help regarding this matter.

We cannot pay this account and will result in a bad way if we cannot receive the information required, bear in mind we did request it countless time with zero correspondence,

Attached is the information needed for matter.

Please assist us as this was for a matter where I traveled to Swaziland 🇸🇿, I only requested for 7 days roaming and now the roaming have been on since how can I be charged for this? As I am back in RSA.

We have spoken with 4 different consultant with 4 different stories and 2 of them was instructed to switch of the Sim card but still no actions have been taken.

Please get back to me as soon as possible

Contract Number - *** Madelein Contract Holder - ***