Terrible experience

Good day, I wish to express my deepest dissatisfaction with the cell c brand. I left MTN a few months ago after being with the network for over 10 years. I took a risk thinking I'll find better service and a great customer experience. Instead I'm met by completely unprofessional agents who all tell me something completely contradictory to what my Cellphone says and keep telling me they can't see anything because the systems haven't updated. I purchased airtime of R17 and hour ago, and another R15. Trying to load the 1GB data bundle from 1am to 7am. (I urge you to please listen to the calls made from 1am 12/10/2017) . I spoke to a gentleman whom I cannot remember the name who told me that my airtime balance was R9 yet my phone was showing something else, he placed me on hold and the phone dropped after a while. I then called back and spoke to sheila, who seemed to be confused and told me that cell c had problems with the systems during the day. She told me my airtime balance was R19 and I just needed to switch my phone off and back on and my correct balance would reflect. After doing that and seeing that my airtime balance remained the same, I called again and spoke to Nhlanhla Mnguni,who was very rude and lacked empathy. He then told me that my balance was now R2 and tried to give me a story as to why I lost R32 just like that when using cell c services. When I asked him to help me calculate what he was saying, he then edgy and tried rushing me off the phone. I am deeply disappointed with cell c and as soon as I can, I will move to a different service provider