Terrible experience

I had a very frustrating experience with Cell C regarding my claim process.

After submitting my claim form along with all the required documents, I did not receive any acknowledgement. I had to follow up myself, only to be told that my claim had not been logged. I was then kept waiting on the call while the agent searched for the email I had already sent.

The lack of communication continued throughout the process. I had to repeatedly follow up to be informed about the excess fee. Once I finally received the amount, I paid it immediately, but again had to chase them for updates on replacement options.

I was eventually assisted by Thandazile khumbuza on the 4th of May, who did her best to help me with the replacement options. However, after that interaction, I received no further communication. By the 6th of May, I still had no update regarding my delivery or a waybill number.

Once again, I had to call and push for information, essentially having to beg for a waybill number. This entire experience has been marked by poor communication, delays, and a lack of proactive service.

Overall, the process has been extremely disappointing and stressful.