Terrible disgusting service

As per the email I received on 02 may you cell promised that my payment will be allocated.... Why was this not done???

I have spoken to nearly 10 people at cell c in 2 days, all of them told me my account is in credit of R2 700 odd and therefor I asked the money to be paid into my bank account. Now I get a phone call saying but the money isn't mine it's for the contract I had to pay up but the money was never allocated to my account. So why from 2 may until 29 may have this not been allocated and now this is Becoming my problem WHY??

which means I have to fork out money now because cell c made a ***** up with my account and didn't debit this month due to the incorrect credit that wasn't allocated, why is this my problem???

I paid like I was told to and I've been a client for years and this is pathetic really.

I was told the payment will be allocated and its not done now I'm short because my debit didn't go off

I am fuming and feel like taking all my contracts away because this is ridiculous man.

Cell c customer service don't have any sense of how to speak to customers and supervisor just keeps telling me she will keep saying sorry because she can't say anything else but that the system had an error WHAT FOR A WHOLE DAMN MONTH really now