1 reviews | Active since Nov 2016

23 Nov 2016, 13:28

Terrible data speeds but at least the staff was helpful!

<p>Bought two Giga200 sim cards at the Cell C store in Green Acres mall, the staff happily sold me both cards. After setting up both sims (one in dual sim phone and the other in a pocket router) the speedtest.net results were sub par.</p> <p> </p> <p>After talking to Shilton (big thumbs up to him) at the main Cell C shop in Cape Road, he told me they sales person at the other branch was supposed to ask me in what area the Giga200 sims would be used. Turns out that the one sim card is useless as the tower in Uitenhage is apparently over saturated. The 2nd sim works in Port Elizabeth but the speeds are lousy. Less than 1mbps most of the time, spikes to 1.5mbps at times. Are you guys planning on improving the speeds in Port Elizabeth anytime soon?</p> <p> </p> <p>I would like to know, can one get a refund on the one sim card that is totally unusable? </p>

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Replies (3)
Cell C
Cell C's reply23 Nov 2016, 14:09
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply24 Nov 2016, 08:28
Official

Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply25 Nov 2016, 15:36
Official

Patrick has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN