Terrible Customer Service from *********** Staff

<p>After a large sum of money had been debited from my account last month by Cell C for the 3 phone contracts I took out a few months ago...I found it quite suspicious and decided to follow up...and luckily. </p> <p>Decided to phone customer service, a male consultant told me that that amount was correct and he would send me a copy of my itemized billing. I am a busy person and decided to just go into the store the next day instead of sifting through all those pages.</p> <p>The day after I popped into the Cell C branch in La Lucia, where a very lifeless male consultant told me that 2 other contracts had been opened up by me. 2 SAMSUNG S7 EDGES with an OPEN LINE and that too in HAMMARSDALE. (I have never even heard of the place until now). </p> <p>After telling him that I knew nothing about those lines, he informed me to go to the police station, get an affidavit and return back to the store where he would upload my documents and file a ***** complaint on my profile. He then told me that Cell C will call me back within 24 to 48 hours to follow up on the investigation. I was not going to wait that long!</p> <p>I phoned up the next morning to find out if there was any progress, when a female consultant had informed me that NO DOCUMENTS WERE UPLOADED AND NO COMPLAINT ESCALATED AND THE LINES WERE STILL ACTIVE. Therefore the consultant I was speaking to actively suspended the lines, and told me that she has opened up a case of ***** on my profile and told me to please hold for 'trade partners' to escalate my complaint with the Cell C store in la lucia. I had been put through to a lifeless lady who couldn't care a **** and she put me through to another female customer service consultant whom I had to explain my story again too. This consultant had told me that I should reverse my debit order, and send through some documents to a specified email. I did as I was told and was told that I would need to wait between 24 and 48 hours for feedback. No reference number had been given.</p> <p>A week later I phone cell c again to find out whats going on because I had still not heard from them. To which another female consultant had told me that NO CASE OF ***** HAD BEEN REPORTED. Absolutely shocked I asked her what should I do now because this is the 10th time I am calling and explaining my story, to which she said that I had to visit my nearest Cell C branch and ask one of the sales consultants there to give them a call.....</p> <p>I did as I was told and went to the cell c branch in Gateway Mall. A very helpful male sales consultant phoned through customer service, told them my story and demanded a reference number for me to follow through on the complaint and make sure it had been lodged. Through that visit, I managed to get the name of the sales consultant in Hammarsdale who opened up those lines and a reference number to follow through. </p> <p>I call 72 hours later, and spoke to a lifeless female sales consultant who told me that the investigation is still under progress and that it will take 24 to 48 hours for someone to get back to me. 3 days later a useless consultant calls me to ask me about the ***** case I made, and asked me if I have ever been to Hammarsdale...! Firstly, haven't I explained myself a thousand times and how can you ask me if I have been to Hammarsdale when I have not opened up those contracts...what does me visiting Hammarsdale have to do with internal *****lent activity which is affecting my services.</p> <p>Anyway, nothing had been done. She merely told me that she will call the store in Hammarsdale where they will investigate a case of *****, and that she will call me tomorrow morning to follow up because she knocks off work now! When I asked her if there is anything I can do to stop my lines from being suspended because of their mistake..she merely says no because the credit department is automated and theres nothing she can do until a ***** case is opened. Like..hello...have I not laid that complaint a million times. How am I supposed to use my phone and conduct business in order to pay for MY contracts with you guys?</p> <p>Anyway, this is what I have learnt during my experience with Cell C :</p> <p>1. Cell C Customer Care is useless with only a few who would take the initiative and go the extra mile for a customer. </p> <p>2. Cell C Customer Service do not know what the heck they are doing and are not equipped to deal with serious issues. If one agent does not know how to respond they will transfer your call to another dummy.</p> <p>3. Cell C does not take cases of ***** seriously, what is a matter of urgency becomes a long wait till you have been wiped clean.</p> <p>4. Cell C hires people without doing background checks before hiring employees. Hence why you could be speaking to a convict and you would not know.</p> <p>5. And lastly, do not use Cell C in general if you want a stress free life. Every time I enter a store, some customer is complaining about the terrible service, or lack thereof. </p> <p> </p> <p>You have disappointed me Cell C. As soon as this investigation is over I will be switching to another, more capable network provider. </p> <p>Join them, and you shall C for yourself! </p> <p>Ref no: ***</p>