Terrible Customer Service Cell C Fibre

Please note that since 07/12/18 I have been trying to get someone to acknowledge that I need my fibre to be moved from 86 Alpine Village, Nyala Road, Sonneglans to 7 Beesvygie Street, Sharonlea. To date I do not know if all my correspondence has been acknowledged and my fibre is to be removed or if I should cancel. Please see below all correspondence: 01/12/18 – I emailed to request the transfer of services 10/12/18 – Tumiso informed me that there is no Vumatel fibre at my new address. 11/12/18 – I was given a reference number CF029580 11/12/18 – I was informed that there is no Vumatel fibre at my new address so I sent a cancellation 11/12/18 – I saw on Vumatel and Cell C’s websites that 7 Beesvygie Street has fibre available so I spoke with Ignatius Mkize who sent an email to cfibre support for line relocation 18/12/18 – I emailed Cell C fibre informing them that there is fibre at my new address and if they could please confirm the reallocation 27/12/18 – Called and they messaged me a reference number CF033290 08/01/19 – Called to follow up on reference number CF033290 no joy 16/01/19 – Called 3 x times to speak with Donavan Naidoo. Eventually spoke with Sherazaad and Gugu. 17/01/19 – Spoke with Yolanda. Eventually I managed to speak with the supervisor/team leader Tshepo Selokela who acknowledged that the service was unacceptable and promised to call be back with an answer before close of business. He never called back. 18/01/19 – I called again and I was given reference CF035063 and I was told before close of business the call centre lady would call back. Nobody returned my call.

During this time not only have I e mailed numerous times but also called and wasted my call time by holding for a half an hour at a time constantly repeating myself to one call centre person after another. I have asked numerous times to get an email address or number for their superior but I am not permitted to speak with anyone directly.