GM
Genevieve M
1 reviews | Active since Jan 2019
10 Apr 2026, 11:17
Terrible customer service
What a terrible interaction with agents from CellC. Particularly Ruwana (Rohana?) the manager. We queried the fibre line to which an agent at 16:00 the previous day mentioned that the line is blocked so they cannot proceed until a written note from the previous service provider is sent to them. We then called this morning telling CellC to cancel the fibre and now they want to charge an activation fee in less than 24 hours, totally going against CPA and any cooling off period. This wasn’t agreed upon. This needs to be resolved
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Cell C's replyOfficial
10 Apr 2026, 11:29Dear Genevieve,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the cancellation and the activation fee, and we truly regret the poor experience you had during this process.
Please be assured that your complaint has been noted and escalated. One of our support team members will be in contact with you directly to review the matter and assist you further with a resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | ZM
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the cancellation and the activation fee, and we truly regret the poor experience you had during this process.
Please be assured that your complaint has been noted and escalated. One of our support team members will be in contact with you directly to review the matter and assist you further with a resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | ZM
Cell C's reply10 Apr 2026, 11:29
Official
Dear Genevieve,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the cancellation and the activation fee, and we truly regret the poor experience you had during this process.
Please be assured that your complaint has been noted and escalated. One of our support team members will be in contact with you directly to review the matter and assist you further with a resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | ZM
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the cancellation and the activation fee, and we truly regret the poor experience you had during this process.
Please be assured that your complaint has been noted and escalated. One of our support team members will be in contact with you directly to review the matter and assist you further with a resolution.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | ZM