Terrible Customer service by consultant.

On the 16th November 2017 I went to CELL C, Vincent Park (approx. 17.15 pm) and I had to do a sim-swap. The consultant who assisted me asked if I had a R10. I said no, I just drew the R100. I do not have change. He shows me the R20 well that is all he’s got. I told him that is not my problem I am the customer he needs to make change to help me. He tells me I need help I must get the change. Fuming I left because I saw I will get nowhere. And seemingly it is the same consultant with a no-care attitude that assisted my sister. Whom I tried to avoid but the lady that helped me before him left for home. When I went to the ladies in the foyer (VP voucher counter) asking for change they told me they always come ask them for change.. Now a thought why would they not got ask change for my transaction. I am very disappointed as the problem could not be sorted and still not sorted even after doing the sim swap. And while helping me he goes on his personal phone looking at messages and whatsapp. Sorry I will never refer anybody to CELLC, Vincent Park if that is the customer service you receive.