TP
Tasnim P
1 reviews | Active since Mar 2020
09 Jun 2020, 16:59
Terrible customer service
We have been trying since February 2020 to cancel Get More & get the charges reverse but with no luck we keep getting the run around from Get More who says we must contact cell c to reverse the charges & cell c who says we must contact get more to sort out this matter. Until now we are billed every month a monthly fee for something that was supposed to be canceled in February 2020 & also we been charge a get more once-off joining fee in March 2020 & May 2020, everyone we speak to from get more & cell c says they will escalate this matter and call us back to date no one has
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Replies (8)0
Replies (8)
Cell C's replyOfficial
09 Jun 2020, 18:00Good Evening Tasnin
Thank you for making contact with Cell C regarding the Get-More service.
The request to cancel the service has been escalated accordingly and one of our consultants will call you to assist.
^NS
Thank you for making contact with Cell C regarding the Get-More service.
The request to cancel the service has been escalated accordingly and one of our consultants will call you to assist.
^NS
Cell C's reply09 Jun 2020, 18:00
Official
Good Evening Tasnin
Thank you for making contact with Cell C regarding the Get-More service.
The request to cancel the service has been escalated accordingly and one of our consultants will call you to assist.
^NS
Thank you for making contact with Cell C regarding the Get-More service.
The request to cancel the service has been escalated accordingly and one of our consultants will call you to assist.
^NS
TP
Tasnim P's updateReviewer Update
16 Jun 2020, 17:48Someone from cell c called to say the matter has been escalated and they will call are back With feedback but they they never bothered
TP
Tasnim P's update16 Jun 2020, 17:48
Reviewer Update
Someone from cell c called to say the matter has been escalated and they will call are back With feedback but they they never bothered
Cell C's replyOfficial
17 Jun 2020, 08:08Good Morning Tasnim
We are doing a follow up. Please expect an update during the course of the day.
^NS
We are doing a follow up. Please expect an update during the course of the day.
^NS
Cell C's reply17 Jun 2020, 08:08
Official
Good Morning Tasnim
We are doing a follow up. Please expect an update during the course of the day.
^NS
We are doing a follow up. Please expect an update during the course of the day.
^NS
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Tasnim P's updateReviewer Update
27 Jun 2020, 18:03Still nobody called us back or resolved this matter since 9th of June 2020
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Tasnim P's update27 Jun 2020, 18:03
Reviewer Update
Still nobody called us back or resolved this matter since 9th of June 2020
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Tasnim P's updateReviewer Update
28 Jul 2020, 21:34The get more charges has been finally cancelled ( it took 6 months) but cell c has still not reverse ALL the charges. Cell c is useless and their customer service is pathetic & frustrating. We definitely won’t be renewing our contract again.
TP
Tasnim P's update28 Jul 2020, 21:34
Reviewer Update
The get more charges has been finally cancelled ( it took 6 months) but cell c has still not reverse ALL the charges. Cell c is useless and their customer service is pathetic & frustrating. We definitely won’t be renewing our contract again.
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Tasnim P's updateReviewer Update
12 Aug 2020, 08:19Still no response from useless cell c
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Tasnim P's update12 Aug 2020, 08:19
Reviewer Update
Still no response from useless cell c
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Tasnim P's updateReviewer Update
28 Aug 2020, 10:51No response from Cell C since June 2020 the world worse service provider & totally useless
TP
Tasnim P's update28 Aug 2020, 10:51
Reviewer Update
No response from Cell C since June 2020 the world worse service provider & totally useless
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Tasnim P's updateReviewer Update
28 Aug 2020, 10:53I will not be renewing my contract with Cell C & will never recommend them to anyone
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Tasnim P's update28 Aug 2020, 10:53
Reviewer Update
I will not be renewing my contract with Cell C & will never recommend them to anyone