Terrible customer service and feedback
I have had issues with my fibre from Cell C and Vumatell for the last 2 weeks. I have phoned them at least 7 times, sent them a mail regarding my issue. I had to log a new case several times. I spoke to a consultant a couple of days ago, who said that she will get a technician out to my house to resolve the issue. I still have not had any feedback from them. Have not had any internet to use for half a month, yet i would still have to pay in full at the end of the month. Terrible customer service and feedback
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Replies (2)
Cell C's replyOfficial
10 Apr 2019, 12:43Good afternoon Wawi
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Our Fibre team will provide feedback.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Our Fibre team will provide feedback.
Regards
Cell C | PN
Cell C's reply10 Apr 2019, 12:43
Official
Good afternoon Wawi
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Our Fibre team will provide feedback.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Our Fibre team will provide feedback.
Regards
Cell C | PN
's updateReviewer Update
11 Apr 2019, 08:36Yesterday 2 weeks of struggle, a very helpful man from Cell C phoned me and helped me sort out the situation, his name was Tebogo. He was on the phone for over an hour to help me sort it out. He even phoned me from his personal phone to help, since i have bad cell reception at my house. He was very friendly, and very professional. Very happy with the service i received from him. I only wish that he had helped me from the get go.
's update11 Apr 2019, 08:36
Reviewer Update
Yesterday 2 weeks of struggle, a very helpful man from Cell C phoned me and helped me sort out the situation, his name was Tebogo. He was on the phone for over an hour to help me sort it out. He even phoned me from his personal phone to help, since i have bad cell reception at my house. He was very friendly, and very professional. Very happy with the service i received from him. I only wish that he had helped me from the get go.