HD
Hailey D

1 reviews | Active since Dec 2018

03 Dec 2018, 08:38

Terrible customer service after querying high charges. Cell C will rather cheat you out of money than making sure they have happy customers!!

Cell C should be absolutely ashamed of their overall ethic! Shocking customer service and only concerned with getting more money out of their customers. I am disgusted!! My contract plan has a cap every month and I have the option of topping up from there at my discretion if my bundle is depleted. But now to get more money out of me, Cell C has decided to just lift that cap and charge me insane amounts for out of bundle usage. You should be ashamed. And then when I phone customer care, the support and assistance is absolutely useless and I am told that I can phone back on Monday to speak to someone in the cancellations department if I want to cancel my contract.

0
Replies (3)
Cell C
Cell C's reply03 Dec 2018, 09:01
Official
Good morning Hailey

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day. 

We apologize for the inconvenience caused. 

Regards 
Cell C | PN 

Cell C
Cell C's reply03 Dec 2018, 12:07
Official
Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist. 

Please respond to her email and she will gladly assist. 

Regards 

Cell C | PN 

Cell C
Cell C's reply05 Dec 2018, 10:08
Official
Kindly refer to Thabisile's email as she could not reach you on your contact number.

Regards
Cell C | PN