Terrible customer service

Cell C protea gardens I went twice for a simple simple swim swap and the service levels where absolutely appauling. On the 2nd of June I went in just after 4pm and was told they are offline which I didn't believe I felt the rush was to knock off at 5pm and staff was already sweaping floors and didn't want customers to enter. I returned on the 3rd and received terrible service from an attitude filled lady name Zama Buthelezi. Upon entry I greeted and received an irritated response from the staff that was highly focused on their cellphones. The store had zero customers and 2 staff members so the basic decency of acknowledging me properly as a customer was not to much to ask. Subsequent to that as I was trying to explain my issue I was rudely given a form without my issue being understood. Whilst filling in form I was told the service would be R11 I went on to hand over R51 and the store did not have any float. Having held an independent dealer agreement with Cell C and run several retail outlets cash float is a basic requirement. Zama went on to instruct me to find change even though her collegue was loudly laughing away and sending VN. Not having change happens but instructing a customers to find it is rather rude and I have never experienced such in my life. After I refused to do zama shouted right past me for a cleaner in the mall to send them to find change, the shouting was Unprofessional more importantly she could have sent her colleague out for change. After returning with the change and I wanted to leave I had to request a slip twice.

The general feeling through the entire transaction was as though I was being done a favor. If the staff in that store feel serving clients poorly with such lack of basic respect Cell C should just shut down that branch. Service levels and customer experience are real factors in any trading environment and I have better experiences in mass public toilets. What upsets me most is that in the many branches I have had to get from I never went through such but for some reason soweto customers must be subjected to such abuse for staff with poor attitudes. If they had been serious about their work they should have offered to sell me airtime and retained entire amount in store up selling grows businesses not undermining customers.

Zama if you are not interested in your job quit.