TERRIBLE CUSTOMER SERVICE

I have had 2 Fibre lines with Cell C for around 5 - 6 years

They kept taking more money from my account on debit order every month to which I had to put in endless effort to get refunds but they kept doing it.

I have since sorted that, however one day one of my fibre lines was getting a ping of 40ms which is very high for my sons gaming (Nobody wanted to play with him) and how cut a long story short, I waited over 6 weeks whilst still paying for them to try and fix it, nobody could not even the Line host (Vumatel) - I cancelled the line.

3 months later I re-instated it thinking that it would be resolved as its a new account. On the day the line was commissioned I complained again that the speed of the line is half and the ping is still at 40ms. and my IP address is showing Cape Town when I am in JHB. They refused and told me I must still pay for the line and log a fault, even though the line hadnt been used??

Since that day I have had to pay in full for the line (Around a month) and nobody from Cell C responds to any of my tickets, its like a big F you.

I have since cancelled the line and am getting it through another ISP - This is the biggest issue, I have cancelled the line online with the and created a ticket to have it cancelled and sent continuous tickets to release the line so the new ISP can instate it.

NOBODY RESPONDS TO ANYTHING FROM CELL C!! I am stuck now with not being able to move my lines - not acceptable - The world must know - IF YOU ARE GETTING FIBRE DONT USE CELL C