VG
Velisa G
1 reviews | Active since Jul 2022
18 Aug 2022, 09:13
Terrible customer service
On the 28th of July I wrote a review on my issue with Cell C Canal Walk dating from April of this year where I sent my phone for repairs, to this day I still have not gotten my phone back, Cell C has responded to my review advising they would assist and 20 days later still I have not gotten assistance, whenever I follow up all I get is "apologies we will get in contact with you" and still no resolution to my query, I would now like a refund of the debits that have continued going off my account although I don't have the phone and would like the the debit on my account cancelled going forward so that I can get a phone elsewhere.
Helpful (0)
Replies (5)0
Replies (5)VG
Velisa G's updateReviewer Update
18 Aug 2022, 09:47My mother has not gotten a call from Cell C, which account holder was contacted? why am I not getting the phone when my account has been continuously debited?
VG
Velisa G's update18 Aug 2022, 09:47
Reviewer Update
My mother has not gotten a call from Cell C, which account holder was contacted? why am I not getting the phone when my account has been continuously debited?
Cell C's replyOfficial
18 Aug 2022, 10:01Thank you for the reply.
We have referred the matter to our Team and they will make contact to confirm the feedback we have provided.
^TN
We have referred the matter to our Team and they will make contact to confirm the feedback we have provided.
^TN
Cell C's reply18 Aug 2022, 10:01
Official
Thank you for the reply.
We have referred the matter to our Team and they will make contact to confirm the feedback we have provided.
^TN
We have referred the matter to our Team and they will make contact to confirm the feedback we have provided.
^TN
VG
Velisa G's updateReviewer Update
18 Aug 2022, 10:30Noted, if this cannot be resolved by tomorrow, I would like a refund of the debits on my account and also would like the debit for the phone canceled because there is no point in paying for something I don't have.
VG
Velisa G's update18 Aug 2022, 10:30
Reviewer Update
Noted, if this cannot be resolved by tomorrow, I would like a refund of the debits on my account and also would like the debit for the phone canceled because there is no point in paying for something I don't have.
Cell C's replyOfficial
18 Aug 2022, 10:45Noted.
^TN
^TN
Cell C's reply18 Aug 2022, 10:45
Official
Noted.
^TN
^TN
VG
Velisa G's updateReviewer Update
18 Aug 2022, 12:57I will get her to call.
VG
Velisa G's update18 Aug 2022, 12:57
Reviewer Update
I will get her to call.