Terrible Customer service

<p>I am very disappointed in the level of service received from Cell C. My mom (pensioner) has been fighting with Cell C re:contract from the time she signed up. The amount she signed up was less than the amount she is supposed to pay. When asked why, different stories i.e cellphone hire, increase in the contract rate etc. She has cancelled this contract at the Somerset Mall branch on the 1st May. Someone didn't do their job and it is still not cancelled. She called customer again on the 11th July. She was on the phone from 9am to 11:45. Still not resolved. I then called them as well, 45 minutes later only to be told she has to pay R110 to cancel. This after she paid in R162 on the Saturday the 9th. The sim has been barred for the past 3 months but she has to pay every month. They keep saying its because she didn't pay the correct amount. She has now paid R220 at Somerset Mall for July and August to have the contact cancelled as of the 17th August. I am not very confident that this will be the end of it! Hopefully it will be and she will not be stressed out about this contract anymore.....</p>