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Samantha N

1 reviews | Active since Jun 2009

22 Jun 2017, 20:03

Terrible customer service

<p>Since the start of my contract my phone has had network issues cellc then changed my phone plus changed the sim card still the same problems. Then it just continued. Everytime I have to take my phone in then the change the Sim card the network problems continued after about 6 or maybe 8 Sim swop I'm still having network problems. Even after they changed my phone too I get inconvenienced but they want their money and if you don't pay they are quick to switch off your line. I have gone to customer countless times, cellc won't reimburse my fuel or the time wasted will they but they want their money.</p>

0
Replies (3)
Cell C
Cell C's reply23 Jun 2017, 07:35
Official

Hi Samantha

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Do not despair, a solution will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply26 Jun 2017, 14:46
Official

Hi Samantha

Kindly respond to the email that Moses sent and he will assist with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply28 Jun 2017, 15:37
Official

Moses has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN