TERRIBLE CUSTOMER SERVICE

In November I called CellC to change my banking details, however I never noticed my account was not debited. In Jan my line was suspended when I called they sd they will reactivate my line and agreed to debit my account on the 30th. The guy I spoke to also asked me to deposit the instalment for Jan. Two days later my account was debited so I called again and asked my account only be debited at the end of the month. Thereafter they tried debiting my account 3 times. Now I have bank charges just over R400. This week I spoke to Nelly who sd she would listen to the calls and get back to me, she then sd my money would be refunded for the bounced debit orders. Today she says they cannot refund my money but will refund the debit order on my bank account that was closed. <br> <br> I am totally frustrated with CellC, it seems nobody listens to clients and nobody cares, they just do as they please. And they just take money from their clients. I was also told to deposit my last instalment for my old contract which I did and in Dec I was still charged for it.<br> <br> SO OVER CELLC and their pathetic customer service!!!!!