gK
gloria K
1 reviews | Active since Feb 2023
06 Feb 2025, 10:56
Terrible Customer service
I was behind on my payment then I made a direct payment on the 25/01/2025, my debit order came of on the 27/01/2025 got double billed. I sent my proof of payment and asked for a refund up to now my issue has not been resolved.
I have sent emails several times and I keep getting ticket numbers with no response, its like the agents do not want to do their jobs
I have these case numbers on each email I have shared my POP and the screenshot for the debit order. case ***, ***, ***.
I want my refund.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
06 Feb 2025, 13:17Dear Gloria Kaviza
Thank you for contacting Cell C.
We understand how frustrating this situation must be, and we appreciate your patience while we reviewed your case.
Upon checking your account, we can confirm that there is no credit balance reflecting, which means a refund is not due. This could indicate that the payment was allocated correctly to cover any outstanding amounts at the time.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand how frustrating this situation must be, and we appreciate your patience while we reviewed your case.
Upon checking your account, we can confirm that there is no credit balance reflecting, which means a refund is not due. This could indicate that the payment was allocated correctly to cover any outstanding amounts at the time.
Regards,
Cell C | TM
Cell C's reply06 Feb 2025, 13:17
Official
Dear Gloria Kaviza
Thank you for contacting Cell C.
We understand how frustrating this situation must be, and we appreciate your patience while we reviewed your case.
Upon checking your account, we can confirm that there is no credit balance reflecting, which means a refund is not due. This could indicate that the payment was allocated correctly to cover any outstanding amounts at the time.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We understand how frustrating this situation must be, and we appreciate your patience while we reviewed your case.
Upon checking your account, we can confirm that there is no credit balance reflecting, which means a refund is not due. This could indicate that the payment was allocated correctly to cover any outstanding amounts at the time.
Regards,
Cell C | TM
gK
gloria K's updateReviewer Update
06 Feb 2025, 15:23my monthly instalment is 765.99 you deducted 1601. I paid an extra 765.99 how do you explain that you do not owe me.
How do you guys do your reconciliations
How do you guys do your reconciliations
gK
gloria K's update06 Feb 2025, 15:23
Reviewer Update
my monthly instalment is 765.99 you deducted 1601. I paid an extra 765.99 how do you explain that you do not owe me.
How do you guys do your reconciliations
How do you guys do your reconciliations