CB
Cyndi B
1 reviews | Active since May 2018
28 Aug 2019, 20:08
Terrible Customer Service!
I went on Cell C's website looking for a Cellphone Contract i received a call back immediately but the consultant that spoke to me was very rude and ****y he asked me for my details and he asked me do i have current accounts and when I said yes he told me its not enough I must open more and put the phone down in my ear!
No wonder the company is losing business because if they receive actual applications from people who are willing to pay they turn it down and drop the call!!!
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Cell C's replyOfficial
29 Aug 2019, 06:15Good morning Cyndi
Firstly we would like to apologize for the inconvenience caused due to the poor customer service received.
Firstly we would like to apologize for the inconvenience caused due to the poor customer service received.
We have escalated your query to our sales management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the sales agent involved.
We will gladly forward your details to our sales team for assistance with an application. Thank you for choosing Cell C.
Regards
DA
We will gladly forward your details to our sales team for assistance with an application. Thank you for choosing Cell C.
Regards
DA
Cell C's reply29 Aug 2019, 06:15
Official
Good morning Cyndi
Firstly we would like to apologize for the inconvenience caused due to the poor customer service received.
Firstly we would like to apologize for the inconvenience caused due to the poor customer service received.
We have escalated your query to our sales management team for the calls to be listened too and assessed, what happened is totally unacceptable and we assure you that further training and coaching will provided to the sales agent involved.
We will gladly forward your details to our sales team for assistance with an application. Thank you for choosing Cell C.
Regards
DA
We will gladly forward your details to our sales team for assistance with an application. Thank you for choosing Cell C.
Regards
DA