TT
Tracy T

1 reviews | Active since Aug 2016

22 Aug 2016, 07:29

Terrible customer service

<p>I thought other mobile services were bad. I stand corrected,they are great compared to Cell C.</p> <p>My phone is still barred after a month of emails pleading for help. I owe nothing,in fact they helped themselves twice debiting away at my money. No explanation.No calls or email.</p> <p>I have stopped emailing them as its pointless.</p> <p>I wish I could cancel my contract, but I am bound by contract and would have to pay to leave this barren unhelpful deceptive network.</p> <p>Vodacom now looks attractive, at least they get back to their customers.</p>

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Replies (2)
Cell C
Cell C's reply22 Aug 2016, 07:44
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply23 Aug 2016, 05:31
Official

Skhumbuzo confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN