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Retesh A

1 reviews | Active since Oct 2018

29 Nov 2018, 11:52

TERRIBLE CUSTOMER SERVICE!!!!!

I have recently upgraded my contract with cellc which was a worst choice ever. person called me on my phone and i agreed for the upgrade. I was firstly upgraded to the wrong package, have been promised many calls yet no feed to emails or calls. now a new issue whereby Cell c isnt debiting my account yet state that i have rejected the debit order. Neitheir did i or the bank reject the debit order. Now my account is suspended due to *********** people like you!!! Made numerous calls to the call centre and none of them was able to assist me with this or answer my question as to why they werent debiting my account.

0
Replies (6)
Cell C
Cell C's reply29 Nov 2018, 11:59
Official
Good morning Retesh

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused. 

Regards 
Cell C | PN 

Best regards,

RA
Retesh A's update29 Nov 2018, 12:23
Reviewer Update
thats always the case! yet no one gets in touch with me. whats this an automated message?????
RA
Retesh A's update29 Nov 2018, 12:24
Reviewer Update
Im sitting without a service now because of a mistake made by your staff!!!
RA
Retesh A's update29 Nov 2018, 12:24
Reviewer Update
Im sitting without a service now because of a mistake made by your staff!!!
Cell C
Cell C's reply29 Nov 2018, 15:48
Official
Lungile has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time. 

Regards 
Cell C | PN       

Best regards,

Cell C
Cell C's reply30 Nov 2018, 08:27
Official
Lungile confirmed that she has contacted you and provided interim feedback. 

Regards 
Cell C | PN 

Best regards,