Terrible customer service.

<p>i had taken out a contract with cell c for a iPhone 6s Plus. When they delivered my phone it was a iPhone 6s. I called them. They said they're going to collect the phone within 3-7 working days. Today is the 10th day and I'm still waiting. I have called many times. I was initially dealing with Kholiwe Magagula whom I asked to call on plenty occasions which she didn't. I then spoke to Angela in customer care who said collection had been arranged and I still waited. Yesterday I spoke to someone yesterday who has said they would collect it yesterday and they didn't. My main problem is that they still debited my account. Now how is it my problem that they had delivered the wrong phone and wait for so long. I thought dealing with cell c again would be different but clearly it isn't. The customer service is the worst! The consultants speak with no sense of professionalism and urgency. How do you speak to clients like that? I am now without a phone for so long because of unconsciousness. I need my phone!!!! And I demand to only be debited from next month. ID :*** ref number : CCD2646</p>