Terrible Customer service

I am really so disappointed in Cell C which I have been with since 2010. Firstly I had to wait till the 18th of February 2020 before I could do my upgrade. A consultant was supposed to have called me and has never called till now. I called in myself. I chose the hp laptop bundle. The consultant Cleopatra went through the process and yes it was done. Cleopatra advised that it will be delivered within 3 - 7 working days. Fine. I followed up yesterday and was told there is no stock 9f the router. I followed up again this morning and now there is no stock of the laptop as well.. So I'm sure if I follow up tomorrow the whole bundle will not be in stock. I'm very disappointed. The customer service is going from bad to worse