TERRIBLE CUSTOMER SERVICE

Item: Cell C
Rating: 1
Author: Naomi N

GOOD DAY , CELLC IS AT AGAIN, THEY CONTINUE TO PHONE ME AND I HAVE ADVISED ON SEVERAL OCCASIONS MY DAD HAS DEMENTIA, THEY STILL INSIST ON SPEAKING TO ME, CELLC HAS CAUSEDME ALMOST R1500.00 WITH MY BANK ACCOUNT WITH UNPAIDS, WHEN THEY ATTEMPT TO DEBIT WHEN THEY FEEL LIKE IT, I WANT THE SOCIAL MEDIA AND THE CEO, TO REVERSE AND WAIVER ALL THE PENALTY FEES AND THE UNPAIDS I HAD TO PAY, AND I AM WILLING TO PAY THE AMOUNT I OWE FOR PREMIUM, THEY MUST NOT DEBIT MY ACCOUNT AGAIN, AND THEY NEED TO SPEAK TO ME MRS N NAIDOO, WHO HAS THE PHONE AND PAYS FOR THE CONTRACT AND NOT KEEP ASKING FOR MYDAD

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Replies (2)

Cell C's replyOfficial

25 Oct 2023, 09:26

Dear Naomi Naidoo

Thank you for reaching out.
Kindly be advised we unfortunately can't assist with third party account . Please visit the nearest Cell C store with your father and his ID to be assisted.

Regards
Cell C | NH

Cell C's reply25 Oct 2023, 09:26

Official

Naomi N's updateReviewer Update

25 Oct 2023, 09:45

THIS IS NOT A THIRD PARTY ACCOUNT AND DO NOT ACT SURPRISED CAUSE YOU GUYS HAVE BEEN HARASSING ME FOR MONTHS NOW, AND I KEEP TELLING YOU THE SAME I AM THE PERSON RESPONSIBLE FOR THE ACCOUNT AND CELLC WAS AWARE FROM THE ONSET OF THIS CONTRACT, I AM THE CONTACT PERSON. YOU GUYS CONTINUE TO DEBIT MY ACCOUNT AND CAUSE UNNECESSARY EXPENSES, SO DONT TELL ME YOU CANT ASSIST NOW,
I WANT THE FUNDS WAIVERED AND THE PENALTIES TAKEN OUT AND I WILL PAY. OR GET THE CEO TO CALL ME, CAUSE YOU ARE *******

Naomi N's update25 Oct 2023, 09:45

Reviewer Update