Terrible customer experience
<p>HAD THE MOST TERRIBLE CONVERSATION WITH ONE OF YOUR AGENTS. SHE HAD THE AUDACITY TO TELL ME THAT I AM NOT THE ACCOUNT HOLDER OF MY CONTRACT BEFORE EVEN FINDING SHE WAS SPEAKING TO.</p> <p>THE MOST RUDE AND OBNOXIOUS PERSON i'VE EVER SPOKEN TO IN A CALL CENTRE.</p> <p>CONGRATULATIONS CELL C YOU JUST LOST ANOTHER CUSTOMER</p>
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Replies (3)
Cell C's replyOfficial
11 Feb 2017, 10:06Sincere apologies for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the call center manager and action to have this kind of behaviour will be taken.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Feb 2017, 10:06
Official
Sincere apologies for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the call center manager and action to have this kind of behaviour will be taken.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
13 Feb 2017, 10:42Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Feb 2017, 10:42
Official
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
13 Feb 2017, 10:58Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Feb 2017, 10:58
Official
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,