Terrible customer care and no interest in keeping you happy once they have you.

I have been with Cell C fibre for over 5 years on 50mb up and down contract. Recently upon looking around, i realised that the 5 year old contract is no longer competitive. However, wanting to give cell c a chance to keep the business, i called in to make an upgrade to the 100mb line, now R200 cheaper than my 50mb line on my current month to month contract. After several calls and and hours of my life trying to hand my business to Cell C Fibre i was cut off 9 separate times, never once was i called back. after number seven i explained that should it happen again, i would no longer be interested in upgrading and only cancelling. well on both calls 8 and 9 i was cut off. On call 9, i was expressly clear with the operator that she is not to put me through to retentions as it would cut me off, she ignored me and i was immediately cut off. After 5 years of good service, they have turned someone who would recommend them any-day to someone who would steer everyone anyway from them. shocking!