TERRIBLE CUSTOMER CARE

<p>I opened a new contract with Cell C for the new iPhone 7. I took it on the Pinnacle 250 deal. My handset was delivered on the 18th October by RAM couriers. I did not receive my gift card so when I queried when I would be getting my cash back, I was advised by the consultant that I needed to send a copy of my ID and my bank account confirmation letter. I sent the documetns through on Friday 28th October. Yesterday and today I call Cell C, and after being made to wait on hold for over 20 mins, and being put through to numerous consultants I get told they are waiting for the sales department to give them feedback. I find this very unprofessional asI have to keep phoning and following up as to when I am receiving my cash back whether it be in cash or gift card form.</p>