JM
Justice M

1 reviews | Active since Jun 2012

27 Jul 2018, 09:43

TERRIBLE CUSTOMER CARE

I have never experienced such terrible service when trying to terminate a contract before. I will NEVER deal in ANY way with cell C ever again. In fact I am migrating to another network even with my pre-paid line today. I will NEVER EVER advise anyone to take up anything that Cell Cc has to offer. Even their staff lies that they have cancelled contracts and yet they wont be anything like that. I tried to speak to a supervisor, and those line customer care staff simply lie that all team leaders are in meetings...CELL C MUST HAVE THE WORST CUSTOMER CARE IN THE WORLD!! I HATE THEM

0
Replies (2)
Cell C
Cell C's reply27 Jul 2018, 09:55
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want our customers to be given proper service.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply27 Jul 2018, 13:42
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,