Terrible Connection and Customer Service

I’m still having major speed problems with my CFibre. I have a 20/20 connection which buffers when streaming anything without other devices connected and all times of the day. I’ve turned my router off and on, I’ve done the same with the CPE and I’ve restored factory settings on router, to clear the cache, and set it up again. This was done as per your instructions. Nothing helped. The level of customer service I’ve been shown is equal to what I was given when I was with telkom prior to leaving. Please can we sort this out ASAP. If you try and call me I’m only available after 1730.