Terrible Cell C again
Cell C is at it again. After my compliant in April they paid me money back for an account that was closed on 02 March 2026. I've dealt with Ntibi from Cell C through the whole process. Now at the end on May they took money from my account for admin fees. What admin fees?
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Replies (7)0
Replies (7)
Cell C's replyOfficial
01 Jun 2026, 10:40Dear Eulali J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Best regards,
Cell C's reply01 Jun 2026, 10:40
Official
Dear Eulali J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Best regards,
Cell C's replyOfficial
01 Jun 2026, 10:41Dear Eulali J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Best regards,
Cell C's reply01 Jun 2026, 10:41
Official
Dear Eulali J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Best regards,
Cell C's replyOfficial
01 Jun 2026, 10:42Dear Eulali J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Best regards,
Cell C's reply01 Jun 2026, 10:42
Official
Dear Eulali J,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience you have experienced.
Your query has been escalated to our support team, and they will be contacting you at your requested time to assist further.
Thank you for bringing this matter to our attention.
Cell C | BFM
Best regards,
Cell C's replyOfficial
02 Jun 2026, 13:50Dear Eulali J,
Our team attempted to contact you on *** to no avail. To assist you effectively, kindly advise on a suitable time for us to contact you or provide an alternative contact number.
Regards,
Cell C | GN
Our team attempted to contact you on *** to no avail. To assist you effectively, kindly advise on a suitable time for us to contact you or provide an alternative contact number.
Regards,
Cell C | GN
Best regards,
Cell C's reply02 Jun 2026, 13:50
Official
Dear Eulali J,
Our team attempted to contact you on *** to no avail. To assist you effectively, kindly advise on a suitable time for us to contact you or provide an alternative contact number.
Regards,
Cell C | GN
Our team attempted to contact you on *** to no avail. To assist you effectively, kindly advise on a suitable time for us to contact you or provide an alternative contact number.
Regards,
Cell C | GN
Best regards,
's updateReviewer Update
03 Jun 2026, 10:20I was contacted at 17h35 on 02/06/2026 which is after hours. I didn't received any other calls during the day. My phone was with me the whole time. I spoke to Nelisiwe, but still I didn't get satisfactory answer. The reason being that I was refunded at the end of April by Cell C for this contract that was cancelled on 02/03/2026 after numerious complaints, emails, etc. and where Ntibi assisted me on my complaints and now this Nelisiwe tells me that I owe money to Cell C. How in heavens name will Cell C refund me if I owe any money whatso ever. is there a competent and educated person that can please help me, because I don't seem to get any satisfactory answers. No wonder there is si many negative complaints on Hello Peter on Cell C.
's update03 Jun 2026, 10:20
Reviewer Update
I was contacted at 17h35 on 02/06/2026 which is after hours. I didn't received any other calls during the day. My phone was with me the whole time. I spoke to Nelisiwe, but still I didn't get satisfactory answer. The reason being that I was refunded at the end of April by Cell C for this contract that was cancelled on 02/03/2026 after numerious complaints, emails, etc. and where Ntibi assisted me on my complaints and now this Nelisiwe tells me that I owe money to Cell C. How in heavens name will Cell C refund me if I owe any money whatso ever. is there a competent and educated person that can please help me, because I don't seem to get any satisfactory answers. No wonder there is si many negative complaints on Hello Peter on Cell C.
Cell C's replyOfficial
03 Jun 2026, 11:16Dear Eulali Jacobs,
Thank you for reaching out and sharing your concerns.
We truly understand your frustration regarding the refund and the outstanding balance query.
Please note that we have escalated your case for a full review of your account, billing history, and refund allocation. This will help us:
• Verify the cancellation dated 02/03/2026
• Reconcile the refund processed in April
• Clarify any remaining balance, if applicable
• Ensure you receive a clear and accurate explanation
A senior support consultant will be assigned to your case and will contact you directly with detailed feedback once the review is complete.
We appreciate your patience while this is being thoroughly investigated.
Cell C | BMT
Thank you for reaching out and sharing your concerns.
We truly understand your frustration regarding the refund and the outstanding balance query.
Please note that we have escalated your case for a full review of your account, billing history, and refund allocation. This will help us:
• Verify the cancellation dated 02/03/2026
• Reconcile the refund processed in April
• Clarify any remaining balance, if applicable
• Ensure you receive a clear and accurate explanation
A senior support consultant will be assigned to your case and will contact you directly with detailed feedback once the review is complete.
We appreciate your patience while this is being thoroughly investigated.
Cell C | BMT
Best regards,
Cell C's reply03 Jun 2026, 11:16
Official
Dear Eulali Jacobs,
Thank you for reaching out and sharing your concerns.
We truly understand your frustration regarding the refund and the outstanding balance query.
Please note that we have escalated your case for a full review of your account, billing history, and refund allocation. This will help us:
• Verify the cancellation dated 02/03/2026
• Reconcile the refund processed in April
• Clarify any remaining balance, if applicable
• Ensure you receive a clear and accurate explanation
A senior support consultant will be assigned to your case and will contact you directly with detailed feedback once the review is complete.
We appreciate your patience while this is being thoroughly investigated.
Cell C | BMT
Thank you for reaching out and sharing your concerns.
We truly understand your frustration regarding the refund and the outstanding balance query.
Please note that we have escalated your case for a full review of your account, billing history, and refund allocation. This will help us:
• Verify the cancellation dated 02/03/2026
• Reconcile the refund processed in April
• Clarify any remaining balance, if applicable
• Ensure you receive a clear and accurate explanation
A senior support consultant will be assigned to your case and will contact you directly with detailed feedback once the review is complete.
We appreciate your patience while this is being thoroughly investigated.
Cell C | BMT
Best regards,
Cell C's replyOfficial
08 Jun 2026, 15:35Dear Eulali J,
Our team confirmed that you were contacted and that you have received the R70.00 refund.
Cell C | DA
Our team confirmed that you were contacted and that you have received the R70.00 refund.
Cell C | DA
Best regards,
Cell C's reply08 Jun 2026, 15:35
Official
Dear Eulali J,
Our team confirmed that you were contacted and that you have received the R70.00 refund.
Cell C | DA
Our team confirmed that you were contacted and that you have received the R70.00 refund.
Cell C | DA
Best regards,