TERRIBLE CALL CENTRE STAFF ASSISTANCE

I purchased a daily data bundle but it never came through for me to use, no sms or any confirmation came through. I called 084140 and spoke to a consultant who advised that the transaction is pending I should call back after 30 minutes if nothing comes through, I called and spoke to another consultant who advised on the call that my transaction was cancelled successfully. I checked my airtime balance and nothing had been done by cell c. I called AGAIN and spoke to a consultant who said I have received the data and used it at 18:23, I told her nothing came through and she transferred my call to a team leader called Luthando Ngcobo, he was a very rude and unfriendly, I argued with him about the receipt of this data bundle, he was very smirk and wanted to be smarter than the consumer. I requested for the call to be sent to me and he said he was not going to do that and if I want to speak to someone else, he said I must call back he wont transfer to anyone else. he gave me serial number: ***, I am very upset that a big company has not trained their staff on how to deal with their customers. I will be spreading the word to other customers as well on all social media.