RE
Robin E

1 reviews | Active since Jul 2018

19 May 2021, 19:59

Terrible call center service.

I cannot describe the terrible service I've been receiving from cell c since last year. When my debit order 1st didn't go through I logged a case with you guys for someone to call and arrange the debit order. No1 has ever called. I've logged about 4 cases no1 has still assisted me. My cell c number I ported from vodacom and thinking it was a big mistake. You guys completely disconnected my number. No1 can call me. I cannot do banking because I can't recieve approveIT messages. If there's there's emergency no1 will get me because my number does not exist. I had to buy another cell c Sim card just to log another case last week Wednesday the 12th and no1 still assisted. Then the agent still had a nerve to ask if I'm satisfied. No I am not. So in other words. If a client doesn't pay their contract. They don't get respect or help from you guys. If I do not get assisted tomorrow. I am going to social media.

0
Replies (1)
Cell C
Cell C's reply19 May 2021, 20:07
Official
Hi Robin

Thank you for writing to us.

We have received your review. One of our Social Media Consultant will be in touch with you to help with this matter.

^NZ