Terrible being a client. I would like my upgrade as soon as possible . I have 5 contracts and I would like all five to be active as usual..

Mister CEO of Cell C ..My name is Venecia Karriem . I have a cell phone contract for almost 15 years with Cell C . Now that it is my upgrade they don't want to upgrade me. I have never been in arrears I pay over. R2000 for cell contracts . I eventually uploaded my business account to get a score .But as far as I know I have a service agreement with my provider and not a credit agreement. I phoned many times threatening people with my attorneys . I have 5 contracts with Cell C . I upgraded in Feb 3 of my phones early February 2023 and now it's my turn and they rejecting me.. My attorneys I send every documents and how money was ****** from me from Cell C. How they put me on get more and took money out of my account. I don't even know what get more is. Was told they going to refund me it's a year later still I trust Cell C. The law of South Africa says I have a service agreement not a credit agreement with Cell C , or any other provider. I'm so to my wits end I'm gonna go to the news paper and make it public. It's not about me it's about the service and the loyalty from a client. I hope you understand and can solve the issue I have with Cell C. Regards Venecia Karriem.. I HAVE JUST SENT THIS MESSAGE TO ALL THE Higher PEOPLE IN CELL C. ***