TERRIBLE BAD *********** SERVICE FROM CELL C

On 12/6/2023 a Cell C consultant phoned me to take out a contract with a new phone. I agree on condition to upgrade my current prepaid no and the phone was delivered on 15/6/2023 with two new sim cards. When I contacted Cell C I was informed I will be paying much more than was quoted to me. I returned the phone on 20/6/2023 with Cell C courier service and requested to have to contract cancelled within the prescribed cooling off period. Cell C confirmed the contract was cancelled and debit my current account on 1/8/2023 with an amount of R162.76. When I called Cell C I was told this was for the benefit I had when receiving the phone. I never used the phone and returned the debit order only to find out Cell C blacklisted me on 17/9/2023 as non payer. Since then I have tried on several times to get this corrected. Even an apology from DG Attorneys received for the inconvenience however nothing has been fixed. I had to pay an extra R70.00 for the returned debitorder. No feedback from Cell C - my credit profile is still not fixed and absolute terrible bad service. No feedback and when you phone you just get told they will lodge a complaint and escalate the problem without any feedback from Cell C