Terrible at allocating payment but hound you for arrears.
Imagine the shock to see that I'm not the only one Cell C is trying to ***** from. I paid my account on the 13th of December and reversed the debit order on the 27th of December because I had already made payment. I have spoken to more than 5 people in the call centre trying to get the payment allocated with a dozen email but still no one is telling me where my funds are. Not even one response to my email. Please fix this!
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Cell C's replyOfficial
05 Feb 2025, 11:57Dear Slindo,
Thank you for bringing this to our attention.
We completely understand how frustrating this must be, and we sincerely apologize for the delay in resolving your payment issue. We have escalated the matter to our support team and one of our dedicated consultants will be in contact with you soon to assist.
We appreciate your patience and would love to make this right.
Regards,
Cell C | TN
Thank you for bringing this to our attention.
We completely understand how frustrating this must be, and we sincerely apologize for the delay in resolving your payment issue. We have escalated the matter to our support team and one of our dedicated consultants will be in contact with you soon to assist.
We appreciate your patience and would love to make this right.
Regards,
Cell C | TN
Cell C's reply05 Feb 2025, 11:57
Official
Dear Slindo,
Thank you for bringing this to our attention.
We completely understand how frustrating this must be, and we sincerely apologize for the delay in resolving your payment issue. We have escalated the matter to our support team and one of our dedicated consultants will be in contact with you soon to assist.
We appreciate your patience and would love to make this right.
Regards,
Cell C | TN
Thank you for bringing this to our attention.
We completely understand how frustrating this must be, and we sincerely apologize for the delay in resolving your payment issue. We have escalated the matter to our support team and one of our dedicated consultants will be in contact with you soon to assist.
We appreciate your patience and would love to make this right.
Regards,
Cell C | TN