Terrible

I posted a review 1 January 2019 about overlapping charged and that it is *****ulant!!

I refer you to my post below:

****I have 2 contracts of which is an unlimited contract starting 9 November 2016 to 2018 which including device costs around R1400 a month, and the other is was called a pinnacle 250 which including device is around R500 a month, making my monthly bill around R1900 a month.

So in my mind, even if the contract is renewing on the 9th of November 2018, I should be paying R1900 for November, R1900 for December, and R2100 for January (roughly), as the new contract devices are a little more expensive.

Last night a debit order went off for R3188. I phone customer care on new years eve and ask the guy what is going on and he says they gave me full benefit for November (on the old contract) and then also billed me pro-rata for the new contract from 9 November to 30 November. He also explained that 9 November they also gave me the full benefits of the new contract. MY OLD CONTRACT IS AN UNLIMITED ONE... AND I STILL HAD 14GB LEFT ON THE DATA.

I explain that this is misrepresentation of their contracts and that there is no such thing as overflowing of contracts. If you want to pro-rata charge extra for the new contract, then you should also charge me pro-rata less for the old contract. If I was bernefiting in any way it would have been a different story, but in this case I havent used my minutes, sms, or data on either of the contracts.

I CANNOT BE CHARGED DOUBLE FOR THE PERIOD OF 9 NOVEMBER TO 30 NOVEMBER. THIS IS *****!! I will take this further if no action is taken****

I received a message from CellC that someone is going to call me regarding this. It has now been 9 days and still no call!!