Termination of Contract

Item: Cell C
Rating: 1
Author: C S

I have a Data contract with Cell C. I have cancelled the contract in Feb 2020 and I received a sms from Cell C saying my cancellation request was successful and my contract will be terminated on 4 March 2020. I even confirmed with the consultant if there are any cancellation fees i should pay and she said no.

The debit order is still going off from my account. So i phoned again. The consultant couldn't give me a straight answer as to why i still have to pay if they confirmed that the contract has been successfully terminated in March!

So again i was sent another sms saying my cancellation request was successful and my contract will be terminated in June 2020.

What is going on???? Who is not doing their job and why do I have to pay for it???

Helpful (0)

Replies (3)

Cell C's replyOfficial

18 May 2020, 11:17

Good day C Smit

Thank you. We will be in touch.

^NT

Cell C's reply18 May 2020, 11:17

Official

Good day C Smit

Thank you. We will be in touch.

^NT

C S's updateReviewer Update

10 Jun 2020, 15:01

Just some feedback on my Cell C issue. I must say I was very impressed with the way the situation was handled. Unfortunately I can't remember the lady's name that assisted me but she was really great and sorted out my problem. She addressed my problem immediately. I am only giving feedback now because I first wanted to see if the correction will be made. I received my statement from Cell C last week and the corrections were made as promised. Thank you very much Cell C!!

C S's update10 Jun 2020, 15:01

Reviewer Update

Cell C's replyOfficial

11 Jun 2020, 11:04

Thank you so much for your kind words, CS. We really appreciate you taking the time out to share your experience with us—and we agree, Danielle is truly a gem to have on our team!

Hope you have an awesome weekend!

^NS

Cell C's reply11 Jun 2020, 11:04

Official