lM
lettie M

1 reviews | Active since May 2015

18 Mar 2026, 13:36

Terminating my number I used for 10 years and giving it to someone

I’m very disappointed and heartbroken 😭 with the service I got from Cell C as whole after the passing of my husband . They terminated my number and after I asked several emails asking for documentation which I send and today I found out the number was given to a gentleman and which I was told the number can never be on use I’m still using this number on WhatsApp and the guy is now receiving my bank and other confidential details which I feel it’s not right as per consumer constitute .. I need help it’s more than a year and this is unacceptable service from Cell C..

0
Replies (2)
lM
lettie M's update19 Mar 2026, 17:31
Reviewer Update
Good day Cell C I want to to take this moment to thank you for sorting out my query so fast and efficiently

Today you are my best recommended network provider and I’m going to use the network forever

Please keep on helping other widows that are in grief and dealing with a lot changes after losing a life partner..,,

I have my number back 😇😇God Bless 🙇♂️
Cell C
Cell C's reply19 Mar 2026, 17:55
Official
Hi Lettie Moate 😊

Thank you so much for your kind words. We’re truly glad we could help and that your number has been restored. Your trust means a lot to us, and we’re honoured to be your network provider.

We hear you — losing a loved one is incredibly difficult, and we’re committed to supporting all our customers, especially those going through such challenging times. We will continue doing our best to assist widows and anyone in need with care and understanding.

Thank you again for sharing your experience, and we’re so happy to have made a positive difference for you.

May we kindly ask for a minute of your time to rate the level of service you received by using the link below:
https://www.hellopeter.com/cell-c

Your feedback means a lot to us and helps us continue improving our service.

Cell C | BMT