Terminate a contract due to death.

Went to the CellC shop they faxed all documents through on 22/2/18 and were given a case ref number ********** 276. On 02/03/18. I phoned to see why it still had not ben terminated that CALL to ********** 200 they would cut me off after 17min on hold TWICE. So after 47 mins I eventually spoke to someone that requested the death certificate AGAIN, might I add that call to eventually speak to someone for less than 40sec and 47 mins ON HOLD COST ME ALL MY CALL TIME. Cell c your SERVICE SUCKS, I find it totally disgusting that you have not cancelled my monthes contracts and still have the gall to debit a dead persons bank account.