Telkom bad service for fibre upgrade

<p>My name is Harold Price. ID number ********** 171186.</p> <p><br />I first placed an order to upgrade to fibre optics at the 94.7 cycle expo in November 2016, and since then I have placed numerous orders with Telkom approx. every 3 weeks as I keep getting phone calls asking me to up grade to fibre. I tell them that I have alrady placed numerous orders since mid November last year, but they say they cant find the paper work.</p> <p>On the 5th July I again placed another order with a so call call centre operator. the order ref. number is 0-2017/07/05 and on the sms that I got from Telkom it says if I have a query I must phone ***but when I phone that number I am told they cant help me and I must phone 10213, has anyone at Telkom ever tried phoning 10213 they just keep you hanging on.</p> <p><br />I am so fed up (and that is putting it politely) with Telkom all I want to know is when will someone come and install a 10mb uncapped fibre line at my premises, 27 Malibu Gardens, 53 Kamassie street, Moreleta Park. but I an told by the Telkom call centre that they have the wrong address but when they read it back to me it is the correct address. The next phone call I get from Telkom or I want to hear is a date that they are going to install the fibre.</p> <p>Please sort this out as it has been going on now for 8 months</p>