Technical issues

Emergency airtime issue... I chose the option of my choice and yet the system allocated it's own amount, and customer service says they can't help I have to wait 24 to 48 hours for back office to intervene. ********** 021 is the reference number I got the last time in regards this issue. I feel this is a deliberate push of sales to those qualifying for R25 emergency airtime, hence my dissatisfaction at this.